Requests submitted on our website are processed after obtaining bank approval.
All products you choose will be delivered to you by the shipping companies contracted with us, with guaranteed transportation. This includes shipping companies such as SMSA Saudi Arabia, Aramex, and DHL. If you believe your shipment has been damaged or broken during delivery, please ask the shipping official to issue a Damage Compensation Form directly so that a compensation request can be made to the shipping company.
You will be notified of the products you have purchased and the details of your order via a confirmation email. If any of the products you have selected are out of stock, you will receive an email notifying you of the first date the product will be available and an estimated delivery time for your order.
Special Cases
Vitaminuna.com is a reliable online shopping site that allows multiple users to shop at the same time. Like many e-commerce sites, we do not store products after receiving an order, but in rare cases, more than one consumer may purchase the same product, causing it to suddenly run out of stock.
In this case, if the product you paid for online is out of stock, it will be purchased immediately. If this period exceeds 3 days, you will be informed, and if the customer does not accept the product delivery time, the paid amount will be refunded. Our site has a well-deserved reputation for fast delivery.
About Membership
To become a member of our store, simply go to the membership terms page and fill in the relevant sections. It is very important to fill out your member information correctly and completely, as this will facilitate communication and shipping. Please provide this information with utmost care to ensure that products and services are delivered quickly and safely.
Becoming a member is simple and quick. Being a member does not mean you are bound by any conditions. However, before shopping, please read the sales terms carefully. You have the right to cancel your membership at any time.
Membership Cancellation
You can cancel your membership by sending us a direct email to review the account information and delete all related data. You can withdraw from membership at any time. Once you cancel your membership, all information will be deleted, and you can renew your membership whenever you wish.
Membership cannot be canceled in the following cases:
1- If 60 days have not passed since the last membership cancellation request.
2- If the membership cancellation request is submitted using a different email address.
3- If we are unable to reach the member through their provided data.
Membership will be canceled by us in the following cases:
1- If the member sends unrelated messages or writes unrealistic and incorrect comments.
2- If the member attempts to cheat in any way.
3- If the member attempts to harm customers or the company’s reputation.
Contact
For any inquiries regarding orders, membership, or shipping, please contact us via email at {[email protected]} or call the number provided on our contact page. We guarantee a response to all inquiries within two business days.